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Privacy Policy

At Abbotts Catering Supplies and Event Hire we respect the privacy and confidentiality of your information.  New EU rules on data protection, commonly known as “GDPR” (General Data Protection Regulation) come into effect from 25th May 2018.  The main objective of the new legislation is to ensure that “personal data” for private individuals is properly managed, and not used for other than duly justified purposes.  We have undertaken a thorough review of our procedures and security and are now pleased to publish our Privacy Policy.

 

This Privacy Notice explains :

Who we are

What Personal Information we collect and hold

The basis on which we collect and use your personal information

How we keep your information secure

Your rights

How to contact us and what to do I you have a complaint

 

Who We Are

Abbotts Catering Supplies and Event Hire is the trading name of Abbotts (S.W.) Limited, a company registered in England and Wales, Company Number 04678740, trading from 17, Barncoose Industrial Estate, Redruth, Cornwall TR15 3RQ.  Tel: 01209 212794. We wholesale non-food catering supplies and hire out equipment for events and functions.

 

What Personal Information we collect and hold

The only information that we hold for you is any or all of :

Your name
Your correspondence and/or trading addresses
Your telephone number
Your email address

We will make every effort to ensure that the information that we hold is accurate and up to date.

 

The basis on which we collect and use your personal information

We have to have a lawful basis for collecting and holding your personal information.  In our case this is on the basis of “Contract” - processing of your information is necessary for the performance of a contract/transaction now and in the future to which you, the data subject, are party or in order to take steps at your request prior to entering into a contract (E.G to provide a quote).  Put simply, we hold the minimum amount of data necessary to fulfil your requirements and contact you to do so.

Retention of Personal Information – We keep your personal information only as long as is necessary for the purpose for which it was collected and to meet regulatory or legislative requirements. Personal information will be securely disposed of when it is no longer required.  As a seasonal business, some customers only undertake business with us on a periodic basis so we will retain your data for no longer than 15 months, without use.

If we provide facilities to you we may pass your personal information to credit reference agencies and they may keep a record of any search undertaken on you or any default in payment.  This is specifically authorised within the form to request a credit account with us.

We do not and will not share any of your information with any third party outside the company without your express consent with the above exception and will only do so if required by law.

You have the right to object to this processing if you wish, please see “YOUR RIGHTS” section below. Please bear in mind that if you object this will affect our ability to carry out the tasks above for your benefit.

At some stage in the future we may seek to use your personal information for other specific business purposes to enable us to give you the best products and services. For example, processing your information to send you marketing that is tailored to your interests and providing communications which we think will be of interest to you.  However, we will not do this without your express consent which we will obtain before using your data for such a purpose and, again, if you do grant consent, you will have the right to object to this processing if you wish, please see “YOUR RIGHTS” section below.

 

How we keep your information secure

We are committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.  Our I.T. systems are protected by cyber security to ensure safety of your data which remain under regular review and any paper records are kept securely locked space in our premises.

We have and continue to undertake training with all our staff on the requirements of GDPR and keeping your personal information confidential and secure.

In the event of a serious breach of data security we undertake to report to the Information Commissioner’s Office as the regulating authority.

It is important to reiterate that we do not share any of your personal information with any third parties other than credit reference agencies as detailed above or if we are required to do so by law.

 

Your rights

Abbotts Catering Supplies and Event Hire tries to be as open as it can be in terms of giving people access to their personal information and therefore have outlined your rights below. This privacy policy was drafted with brevity and clarity in mind, therefore further information can be gathered by contacting us using the details below, or more information about your data protection rights can be found here:

https://ico.org.uk/for-organisations/guide-to-thegeneral-data-protection-regulation-gdpr/individual-rights

Should we seek and you grant your permission, in due course, at any time, you are able to opt out of marketing information and tell us what your communication preferences are by contacting us using the details provided at the end of this notice. You may opt out at any time if you don’t want to receive any further communications of this nature.

Individual Rights and Requests

The purposes of the processing
The right to be informed – You can request that we provide ‘fair processing information’, typically through this privacy notice.
The right of access - You may request a copy of the personal information we hold about you using the contact details found on the end of this policy.
The right to rectification - The accuracy of your personal information is important to us. You have the right to ask us to update or correct your personal information.
The right to erasure – You may request the deletion or removal of personal data where there is no compelling reason for its continued processing.
The right to object – You may object to the processing of your data based on Contract need.
The right to restrict processing - You have a right to request we ‘block’ or suppress processing of your personal data.
The right to data portability – You may request to obtain and reuse your data.
The right not to be subject to automated decision-making including profiling.

If you wish to correct, restrict, delete or make changes to your personal information, or any of the data subject rights listed above, please contact us at the address listed below.  We undertake to respond within one month of receipt of your request.

 

 

We have appointed a data controller who will ensure that our commitments to you are met, now and in the future, and will deal with any queries, requests stop or restrict processing of your data and to deal with any complaints :

 

 

Simon Sheldrake

Data Controller

Abbotts (S.W.) Limited

17 Barncoose Industrial Estate

Redruth

Cornwall

TR15 3RQ

01209 212794 Ext 214

simonsheldrake@abbotts.info

 

 

If you wish to raise a complaint about how we have handled your personal data, you can contact The Office of Data Protection who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to our regulator:

Information Governance department

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

0303 123 1113

www.ico.org.uk/concerns

 

 

Abbotts (S.W.) Ltd. 17, Barncoose Industrial Estate, Redruth, Cornwall TR15 3RQ Tel: 01209 212794 Fax: 01209 218209.  Registered in England Wales. Company No. 04678740. VAT Registration No. 179 2116 96 Registered Office: Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA

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